Managed Service Provider (MSP) - A subscription based service
As a Managed Service Provider, we remotely monitor, support, and manage your Information Technology (IT) infrastructure. We do this through proactive monitoring, patching and preventative maintenance processes ensuring your workstations, servers, printers and other assets are available to you when you need them. Additionally, we will keep you informed of what we see and have in-depth discussions with you so that you are able to plan accordingly, for future acquisitions, upgrades and whatnot as they become necessary; versus being hit with such expenses all at once.
What does having a Managed Service Provider offer you?
- Actively monitor computer systems health, to help prevent downtime.
- Network Design and Implementation. This includes PC installation and configurations.
- Operating system/application support. Perform application software maintenance and updates as per software manufacturers’ best practices
- Configure secure remote access to the network for authorized users.
- Review server and computer event logs for potential problems. Address and correct any issues to prevent system or network failure.
- Verify that servers are protected from the latest virus threats. Download and install antivirus software updates, renew licenses, ensure that the software is operational, and remove threats.
- Download and install the latest Microsoft security patches to protect systems from known vulnerabilities.
- Determine which critical updates are needed for the overall health of the network, distribute and monitor the installation of all patches and updates.
- Download and install updates for Microsoft as well as many third party programs such as Java, Adobe, Web browsers, etc.
- Set up automatic daily data backups and verify they are functioning as scheduled. These include both onsite and offsite.
- Monitor server and network services. Ensure systems have access to shared resources.
- Manage user access to the network in active directory. Create security groups to manage file permissions and folder access.
- Document site network design and application configurations.
- Manage and store software, license keys, and other IT related data.
- Follow up and meet with the technical liaison for your organization.
- Network and data cabling design consultation.
- System Health Monitoring and remote repair.
- Ensure that all server services are running properly, troubleshoot any malfunctioning services
- Performance monitoring - memory, CPU, disk space, fragmentation
- Keep Service Pack and Hotfixes current as per company policy.
- Set up and maintain groups (accounting, admin, sales, etc.)
- Patch Assessment
- Ensure that all Backup services are running properly.
- Confirm that backup has been performed on a daily basis.
- Keep Service Pack and Hotfixes current as per company policy.
- Note hard disk space used/remaining.